How we work, in writing
We publish our policies openly so that clients, referring professionals and the public can see exactly how we operate, what you can expect from us, and what to do if something goes wrong. Each policy below has its own review date.
Policy owner · Belinda Atkins, Managing Director · Last reviewed 12 June 2026
Family Legal Ltd t/a MIAM UK · Registered in England & Wales 16431127
Using our service
These set out the terms between you and us, and what happens if you need to cancel or raise a concern.
| Policy | What it covers |
|---|---|
| Terms and Conditions | How we work with you, appointments, cancellation rules, and the terms of our packages. |
| Refund Policy | When cancellations and refunds apply for MIAMs, joint sessions and paperwork services. |
| Complaints Policy | How to make a complaint, our stages and timescales, and how complaints about a mediator are handled under FMC guidelines. |
Your data and privacy
How we collect, use and protect your personal information.
| Policy | What it covers |
|---|---|
| Privacy Policy | How Family Legal Ltd t/a MIAM UK collects, uses and protects your personal data under UK GDPR, including the cookies this site uses. |
Safeguarding and standards
How we keep people safe, and the standards we hold ourselves to.
| Policy | What it covers |
|---|---|
| Safeguarding Policy | How we identify, respond to and report safeguarding concerns for children and vulnerable adults. |
| Editorial Standards | Who writes and reviews our content, our fact-checking process, the sources we trust, and our conflict of interest statement. |
| AI Use Policy | How we use AI tools with named human oversight, and the areas where AI is never used. |
This website
How we try to make this site usable for everyone.
| Policy | What it covers |
|---|---|
| Accessibility Statement | Our commitment to WCAG 2.1 AA, the features in place, and how to contact us about accessibility. |
All policies are reviewed regularly, and the review date is shown on each one. Overall responsibility for our policies lies with Belinda Atkins, Managing Director. If you have a question about any of them, email hello@miam.uk.com.